Terms of Service

Last updated: 23 May 2026. These terms form the agreement between Realesta8 and the brokerage (and the individual users within it) that uses the platform. By signing up or accepting an invitation to a workspace you accept these terms.

1. The service

Realesta8 provides a software-as-a-service customer relationship management platform for Dubai real-estate brokerages. The platform includes contact, lead, property, listing, deal, lease and cheque management, message templates, automations, document generation, e-signature integration, brokerage website publishing, and reporting. The feature set available to your brokerage depends on the subscription plan you select.

2. Your account

You must provide accurate information when creating an account or workspace and keep it up to date. You are responsible for the actions of users you invite into your workspace and for the security of their sign-in credentials. The first user of a workspace is its Super User and holds the highest level of access; other roles are configured inside the workspace.

3. Billing and subscriptions

Subscriptions are billed in United States dollars on a per-seat basis. Plans are Starter, Pro and Enterprise; current prices are listed at /pricing. A new account starts on a 7-day free trial that requires a valid payment method; the subscription begins automatically at the end of the trial unless you cancel inside the trial window. Payments are processed by Stripe and you authorise us to charge the payment method on file for each renewal.

Annual plans are billed in advance. Monthly plans renew each month. Seat changes during a billing period are pro-rated. Refunds outside our published refund policy are not provided. Tax, where applicable, is added to the invoiced amount.

4. Bring-your-own-credentials integrations

For the WhatsApp Cloud API, SMS, bulk email, e-signature, mapping and listing-portal integrations, your brokerage connects its own provider account and pays that provider directly. Realesta8 acts as the connector and does not resell the third-party service. Each provider's own terms govern its use; you are responsible for keeping those accounts in good standing.

5. Acceptable use

You must not use the platform to:

• Send unsolicited bulk messages or marketing material that violates the rules of your messaging provider or applicable consumer-protection law.
• Upload content that infringes a third party's intellectual property, that is unlawful, fraudulent, defamatory, discriminatory or harmful, or that contains malware.
• Interfere with the platform's operation, attempt to bypass access controls, or use automated means to crawl or scrape beyond the documented API.
• Misrepresent your relationship with the platform or use the Realesta8 name and marks in a way that suggests endorsement you do not have.
• Process or store personal data of buyers, sellers, tenants or landlords without a lawful basis under applicable data protection law.

6. Your data

Your brokerage owns the records it creates on the platform (contacts, leads, deals, listings, leases, messages, documents, and so on). We process that data on your instructions to provide the service. Our handling of personal data is described in the Privacy Policy. You may export your workspace data at any time using the in-product export tools and you may request a full export on account closure.

7. Our platform

The Realesta8 software, brand, design system and documentation are our intellectual property. These terms grant your brokerage a non-exclusive, non-transferable right to use the platform during your subscription term. They do not grant any right to copy, reverse-engineer or resell the platform.

8. Service levels and availability

We aim for high availability and publish operational notices when a material incident occurs. The platform is provided "as is" without an uptime warranty unless you hold a written enterprise agreement that says otherwise.

9. Liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, lost data or business interruption. Our aggregate liability for any claim arising out of or related to these terms is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Suspension and termination

We may suspend or terminate access for non-payment, breach of these terms, or activity that we reasonably believe presents a security or legal risk. You may cancel your subscription at any time from the billing section in the product. On termination your data is retained for a reasonable period to allow re-activation or export, after which it is deleted in line with the Privacy Policy.

11. Changes to these terms

We update these terms when the service or applicable law changes. Material changes are announced inside the product at least 14 days before they take effect, and the "Last updated" date at the top of this page is authoritative.

12. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to its conflict-of-laws principles. The courts of the Emirate of Dubai have exclusive jurisdiction, except that we may seek injunctive relief in any competent court to protect our intellectual property or platform security.

13. Contact

General contact: hello@realesta8.app. Billing: billing@realesta8.app. Legal: legal@realesta8.app. Postal address: Dubai, United Arab Emirates. See also our contact page and privacy policy.